One Day at a Time

Support

Need a hand? Write to hello@ascentco.site and a real person will reply. It helps to include your phone model and what you were doing when the issue happened.

Moving to a new phone

• Download One Day at a Time again from your App Store purchase history. It’s free with the same Apple Account.
• On your old phone, open Settings in the app and choose Export backup. Save the file to Files, iCloud Drive or email.
• On the new phone, open Settings and choose Restore, then pick that file. Your pages, photos and voice notes come with it.

Face ID, reminders and permissions

The app asks for Face ID, photos, camera, microphone, location and notifications only when you use the feature that needs them. If something isn’t working, open your phone’s Settings, find One Day at a Time and check that the permission is turned on.

Your data

Everything you write stays on your phone. We never receive it, so we can’t recover it for you. Export a backup regularly, and always before changing phones.

Purchases and refunds

One Day at a Time is a one-time purchase. Purchases and refunds are handled by Apple under their terms; you can request a refund at reportaproblem.apple.com.

See also: Privacy policy · Terms of use · FAQ